Request Deletion
If you have a GridUno account, you can request account and associated data deletion from the GridUno Privacy Center in the web app or mobile app.
From the app, open Profile, choose Privacy Center, select Delete my account/data, add any details that may help us process the request, and submit the tracked request.
From the web, sign in at https://app.thegriduno.com/privacy and submit the same Delete my account/data request.
If You Cannot Sign In
Email [email protected] from the email address associated with your GridUno account and state that you want to delete your account and associated data.
We may ask for additional verification before processing the request so that we do not delete the wrong account or disclose information to an unauthorized person.
What Gets Deleted
When a deletion request is approved, GridUno deletes or anonymizes removable account, profile, contact, session, preference, and user-submitted data tied to the account, subject to applicable law and operational requirements.
Temporary deactivation or freezing is not treated as account deletion.
What May Be Retained
Some records may be retained where necessary for event integrity, legal compliance, security, auditability, fraud prevention, dispute handling, or official competition history.
- Accepted waiver evidence may be retained for legal and event-safety purposes.
- Official results, correction history, and leaderboard records may be retained in minimized or anonymized form to preserve the event record.
- Audit, security, and abuse-prevention logs may be retained for a limited period where necessary.
- Records subject to a legal hold, unresolved dispute, or legal obligation may be retained until that obligation ends.
Processing Time
We review deletion requests before action so official event evidence, sole-organizer responsibilities, dispute records, and security checks can be handled safely.
We will process requests within the period required by applicable law and will contact you if we need more information.